Return and Refund Policy

Our Commitment to Customers

At Ganja Butter, customer satisfaction is very important to us. We aim to provide high-quality ganja butter products and a smooth shopping experience for our customers across Australia. If there is an issue with your order, our team will work with you to find a fair solution.

Returns

If you receive a product that is damaged, incorrect, or does not match your order, please contact our support team as soon as possible. To help us resolve the issue quickly, customers should reach out within 48 hours of receiving the order and provide clear details about the problem.

Our team will review the request and guide you through the next steps if a return is necessary.

Refunds

Once your request has been reviewed and approved, Ganja Butter may offer a refund or replacement depending on the situation. Refunds are usually processed using the original payment method whenever possible.

Please allow a reasonable amount of time for the refund to be processed after approval.